Cookie Policy
Last Updated: August 8, 2026
Introduction
This Cookie Policy explains how RoUtilities ("we", "us", or "our") uses cookies and similar technologies when you visit our website at routilities.com (the "Service"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information. In such cases, our Privacy Policy will apply in addition to this Cookie Policy.
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, RoUtilities) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).
Why Do We Use Cookies?
We use first-party and third-party cookies for several reasons:
- Essential Cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.
- Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular.
- Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| ru_session | Maintains your login session and authentication state | Session / 1 year | |
| mc_theme | Stores your theme preference (light/dark mode) | 1 year | |
| cookie_consent | Stores your cookie consent preferences | 1 year |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| MCSession | Maintains session state for MyCenter integration | Session | |
| user_preferences | Stores user interface preferences and settings | 1 year |
Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
We may use third-party analytics services such as Google Analytics. These services use cookies to collect information about how visitors use our website. The information generated by the cookie about your use of the website (including your IP address) may be transmitted to and stored by these service providers.
Advertising Cookies
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.
We use advertising services including:
- Google AdSense: Displays relevant advertisements based on your browsing history and interests
- NitroPay: Provides advertising services and revenue optimization
- Media.net: Contextual advertising platform
These services may use cookies to track your browsing activity across different websites to build a profile of your interests and show you relevant advertisements.
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
Some examples of third-party services we use that may set cookies include:
- Google Analytics: Web analytics service
- Google AdSense: Advertising service
- Discord: Social media integration
- Trustpilot: Review and rating service
- Customerly: Live chat and customer support
These third-party services have their own privacy policies and cookie policies. We encourage you to review their policies to understand how they use cookies and collect data.
How to Manage Cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in our cookie consent banner or by configuring your browser settings.
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your ability to use our website. Here are links to cookie management information for popular browsers:
Opt-Out Links
You can opt out of certain third-party cookies:
What Happens If You Disable Cookies?
If you choose to disable cookies, some features of our website may not function properly. Specifically:
- You may not be able to log in to your account
- Your preferences and settings may not be saved
- Some features may not work as expected
- You may need to re-enter information more frequently
Essential cookies are necessary for the website to function, so disabling all cookies may prevent you from using certain parts of our service.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies.
The "Last Updated" date at the top of this Cookie Policy indicates when it was last revised.
Contact Us
If you have any questions about our use of cookies or other technologies, please contact us:
- Email: [email protected]
- Support: Open a support ticket
- Discord: Join our Discord server
Related Policies
For more information about how we collect, use, and protect your personal information, please review our:
This Cookie Policy was last updated on August 8, 2026